Our industries

Industrial Telephones

Industrial Telephone – VoIP – Technical SpecificationsIn general, there are 10 business drivers behind the market demand for our industrial telephones:

  1. Where environmental factors pose a problem for conventional telephones
    Norphonic’s industrial telephones are built to withstand high levels of humidity, dust, vibration, shock, extreme temperatures, (salt)water, abuse or attempted vandalism. Typical applications include Outdoor Places, Public Highways, Underground Tunnels/ Mining, Offshore Wind Farms, Production Floors, Chemical Processing Sites, Power Stations or inside large Lifting Machinery such as Quayside Container Cranes, Rubber -Tyred Gantry cranes (RTGs) and bulk-material Ship Loaders.

  2. Where emergency communication points are needed
    Norphonic industrial telephones installed in areas where the public may need urgent help in case of emergency. Industrial telephones can be found in SOS Call Box Applications along Public Highways or in places where people may feel vulnerable or unsafe at night, such as University Campuses, Car Parking Facilities, Inside Large Public Buildings, Metro Systems or along coastlines where the public may want to report swimmers or boats in danger at sea.

  3. Where public information points are needed
    Industrial telephones are frequently used in ”call for assistance” type applications, where members of the public may need help or advice, for example inside Transport Terminals, Hospitals, 24h Banking Self Service Centres, Correctional Facilities, Shopping Malls and at Access Control points.

  4. When reliability and up-time are critical goals
    Industrial Telephones are particularly suitable for use in areas where uptime and service provision are critical goals. The Norphonic Heavy Duty VoIP Telephone features an unique self monitoring fault check functionality which ensure maximum uptime. This is of great benefit in applications such as Hydroelectric Facilities, Production Floors, Mines, Utility Sites and Sewage Plants.

  5. When central management and control are important
    The Norphonic Industrial Telephone is based on the latest VoIP technology and can be maintained and upgraded from a remote location, reducing the need for manual work at the remote site. This is particularly useful in very disperse geographical applications including remote Public Roads or Bridges, Railway Signal Points, Onboard Ships or Offshore Wind Turbines.

  6. Where maintenance access is difficult
    With the Norphonic Industrial Telephone, any software upgrades can be done from a remote location via computer networks, saving both time and money.

  7. When compatibility to existing systems is important
    The Norphonic Industrial Telephone is compatible with all network infrastructure and PABX and switchboard systems, thereby reducing costs and eliminating inefficiencies of using proprietary and non-reusable solutions.

  8. When voice sound quality is important
    Norphonic Industrial Telephones are often used where it is important that the caller can be clearly heard, even in noisy ambiance areas, including alongside public highways, in loud production environments, hydroelectric facilities etc.

  9. When future-proofing is needed
    As the Norphonic Industrial Telephone is developed on open SIP (VoIP) standards, the technology can be updated or changed at a later stage without having to incur huge costs or alternatively change their entire system, making the system future proof.

  10. When ease of installation is important
    Norphonic Industrial Telephones are made for the installer in mind. Norphonic industrial telephones are easy to set up, easy to mount and easy to maintain, making it a popular choice for many system integrators worldwide.
Where are Industrial Telephones Used?
Industrial Telephones can be found in a wide range of markets, including:
  • Transport (airports, rail stations, trackside telephones, along roads, inside tunnels and bridges)
  • Power and Utilities (Electricity Power Stations, Wind Farms, Nuclear Sites, Water Treatment Sites etc)
  • Offshore wind turbines
  • Mining sites
  • Military and Defense
  • Offshore, onboard Ships, Oil Rigs
  • Docksides
  • Universities
  • Manufacturing Production Floors
  • Construction sites
  • Warehouses
  • Food Processing Facilities
  • Petrochemical Plants
  • Cement Plants
  • Sewage Plants
  • Swimming Pools
  • Parking Garages
  • Pulp & Paper Mills
  • Chemical Processing Sites
  • In Quayside Container Cranes, Elevators, Rubber-Tyred Gentry Cranes (RTGs), Bulk-Material Ship Loaders and other large lifting machinery
  • And more: Industrial Telephones can also be found outside goods-in or dispatch departments, car park barriers, door entry points, alongside docks or along the coast and other public places.
  • Transport (airports, rail stations, trackside telephones, along roads, inside tunnels and bridges)
  • Power and Utilities (Electricity Power Stations, Wind Farms, Nuclear Sites, Water Treatment Sites etc)
  • Offshore wind turbines
  • Mining sites
  • Military and Defense
  • Offshore, onboard Ships, Oil Rigs
  • Docksides
  • Universities
  • Manufacturing Production Floors
  • Construction sites
  • Warehouses
  • Food Processing Facilities
  • Petrochemical Plants
  • Cement Plants
  • Sewage Plants
  • Swimming Pools
  • Parking Garages
  • Pulp & Paper Mills
  • Chemical Processing Sites
  • In Quayside Container Cranes, Elevators, Rubber-Tyred Gentry Cranes (RTGs), Bulk-Material Ship Loaders and other large lifting machinery
  • And more: Industrial Telephones can also be found outside goods-in or dispatch departments, car park barriers, door entry points, alongside docks or along the coast and other public places.

Industrial Telephones –Analogue Vs. VoIP?

“VoIP” or”Voice over Internet Protocol” telephones transmits voice as packet files over the Internet or over a Local Area Network (LAN) / Private Area Network. This is known as a Packet Switching Network. Standard legacy Analog phones use the Circuit Switching Network, which refers to the traditional landline Analog telephone system known as the Public Switched Telephone Network PSTN.

Over the last years, Analog industrial telephones have losing the battle against VoIP industrial telephones when it comes to cost effectiveness, standards, quality, and ease of use. Businesses today prefer the flexibility, freedom, and cost effectiveness offered by VoIP industrial telephones compared to analog phones. As businesses today depend upon telecommunications, whether it is Internet, E-mail, Customer Service through telephone, online web applications, and E-mail, or whatever your IT business needs may be, VoIP offers to handle all of your needs with one application. Additionally, this reduces cost and increases productivity. By combining data, video, and audio needs, companies save on bandwidth usage, which ultimately leads to financial savings.

Today therefore, customers are much more aware of the the many benefits that VoIP industrial telephones can bring. Most industrial customers today therefore prefer VoIP industrial telephones in their deliveries, and the future points to the fact that VoIP will only increase in popularity in the years ahead.

Benefits with VoIP industrial telephones

Norphonic telephones are based on the very latest VoIP / SIP protocols and offers many key benefits compared to their analogue counterparts. First, since the VoIP industrial telephone uses IP networks to carry voice communications, it has additional software features which makes such a system very attractive. For example, all Norphonic Heavy Duty VoIP telephones comes with a self monitoring and fault check function as standard. This is a highly useful feature, as it allows central control room staff to automatically know if the telephones is working at any given time, if the telephone hook is left in an on/off position etc.

Second, control room staff can use the Remote Management Feature to upload software updates from a central location, switch the telephone on/off, or control other telephone components remotely, thereby slashing the maintenance costs usually encountered with comparable analogue systems.

Third, since a VoIP industrial telephone can use existing IP data networks to carry voice, it offers much lower installation and operating costs than traditional analogue telephones.

 

What to look for in an Industrial Telephone solution?

Industrial TelephonesThere are many factors to consider when commissioning an Industrial Telephone, such as evaluating the installation environment, functionality and temperature ranges. However, in general, here are some key pointers to look at when choosing your Industrial Telephone:

  • Can the industrial telephone work with your existing systems and infrastructure? Norphonic Heavy Duty VoIP systems are built on Open Standard SIP technology, and tested to be compatible with all major PBX and network systems (Alcatel, Cisco, etc).
  • Is the industrial telephone future proof? As Norphonic technology is built on open SIP standard and is compatible with the majority of infrastructure systems, the unit can be replaced or upgraded at a later stage without loss or differentiation to the level of service, making the system future-proof.
  • Is the industrial telephone dust and water proof? In outdoor areas or places where dust is a problem for conventional telephones, it is important that the telephone can withstand in some cases extreme levels of dust and water. Look for an IP rating of IP65 for a high level of protection. See definition of Ingress Protection in the below Glossary for further information.
  • Is the industrial telephone shock and vibration proof? Norphonic telephones are immune to shock and vibration, which means the unit can withstand frequent vibration, such as passing high speed traffic or trains or exposed to attempted vandalism, including kicking or shaking.
  • Does the hookswitch contain moving parts? All Norphonic industrial telephones do not contain moving parts, and can therefore operate in extreme areas where dust or exposure to grime is a challenge.
  • Can the industrial telephone work in extreme temperatures? Take note of the temperature ranges in which the telephone is going to be placed, and make sure that the telephone can withstand extreme weather.
  • Does the industrial telephone incorporate VSQ – Voice Sound Quality? This is a standard feature in all Norphonic telephone systems, ensuring loud and clear sound, even in noisy ambiance areas.
  • Is the industrial telephone condensation proof? –This can otherwise lead to severe problems in operation as water can easily form inside the unit, affecting performance.
  • Does the industrial telephone incorporate ToS – Type of Service and QoS – Quality of Service? These features, found in all Norphonic telephones, guarantees a certain level of performance in a data flow, ensuring impeccable delivery of voice communications in an IP Network.
  • Is the industrial telephone colored in such a way that it is easily identified by users? The Norphonic Heavy Duty VoIP comes in a bright yellow color as standard. Colors can also be customised depending on the user needs and order volumes.
  • Is the industrial telephone easy to install and to maintain? Norphonic Heavy Duty VoIP telephones are easy to install and have in-built status monitoring and fault check functions. This means that the status of the telephones can be monitored from a remote location, saving you considerable maintenance costs.
  • Is the industrial telephone CE approved? CE marking means that the product is certified to meet EU consumer safety, health or environmental requirements. End users should be aware that some telephones use the intentionally confusing term ”CE” for ”China Export”, and the only way consumers can check this is to closely examine the CE mark/ logo as the two logos are very similar.

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