Service and support

Extended Warranty

Your Norphonic product should give you years of trouble-free operation. However, should the unit fail in normal use, our standard warranties offers you full protection for at least 12 months after product purchase and even longer (up to the full product life cycle) if you subscribe to our Extended Warranty package.

Extended Warranty – for additional peace of mind

While our products don’t fail often, we realise that the cost of a single repair can sometimes exceed the cost of the Extended Warranty Contract. As such, you can mitigate your risk while ensuring that your product continues to work perfectly.

With an Extended Warranty Contract, if your product ever does fail, you won’t have to worry about finding the budget for repairs. In addition, you won’t need to worry about time-consuming paper work or about being offline for extended periods. By purchasing an Extended Warranty, you will receive:

  • Parts and labor costs covered during the term of the contract
  • Expedited Service on all units returned to Norphonic for repair or upgrades (your unit moves ahead of warranty and non-warranty telephones)
  • Up to 10 years extended warranty available.

To request an Extended Warranty Contract, you may contact us at sales@norphonic.com

Standard Product Warranty – on ALL Norphonic Products

The standard product warranty comes automatically with any purchase of a Norphonic product. For a period of twelve (12) months from the date of product shipment from factory, Norphonic will repair or replace at its own discretion and as quickly as possible any parts that, as a demonstrable result of poor material, faulty construction or deficient workmanship, become defective or unserviceable. All product repairs and/or replacements happens at our factory located in Bergen, Norway. The guarantee period for replacement goods or repairs expires six (6) months after their provision, but no earlier than the expiry of the guarantee period for the original goods or service. For further detailed information and specific terms, please refer to our Returns and Repair Policy on this webpage.

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